Warranty
At Tools To Go, we are committed to delivering quality and peace of mind with our straightforward warranty policy. Covering a range of products with warranties from 1 to 10 years, our policy ensures confidence in your purchase. Whether you’re using tools at home or in a commercial setting, our dedicated team is here to assist with any issues, from diagnosing faults to arranging repairs or replacements. With clear exclusions and a focus on exceptional customer support, we strive to make every step of the process hassle-free. Contact us for reliable solutions and after-sales care.
How Are You Covered?
At Tools To Go, we stand by the quality of our products and strive to resolve any issues with professionalism and efficiency. Our warranty policy is designed to be straightforward and easy to understand, ensuring you have confidence in your purchase and in us as a trusted supplier of domestic tools and machinery.
Warranty Periods
We offer different warranty periods depending on the product, ranging from 1 to 10 years from the date of purchase.
Commercial Use
Unless otherwise stated, all products used in a commercial environment only carry a maximum of 1 year warranty.
Exclusions
- General wear and tear
- Excessive use
- Neglect or improper maintenance
- Modifications
- Impact, water damage, or environmental factors
Misuse
The warranty does not cover damage incurred due to misuse or improper use against manufacturer recommendations.
Pick Up & Drop Off
In rare cases where a fault cannot be resolved through the replacement of parts, we may arrange for the item to be returned to our service centre. We will cover return costs within the UK mainland only where the fault is deemed to be covered under warranty. Outside mainland UK, including Scottish Highlands, additional charges will apply.
What To Do If There Is a Fault?
- Contact Us: Call or email our team. We may request additional information to diagnose the issue.
- Issue Resolution: We may provide advice or send a replacement part free of charge.
- Collection and Repair: If the issue requires the item to be returned, we will work with you to get the item back to our service centre to get it fixed. We will cover return costs within the UK mainland only where the fault is deemed to be covered under warranty. Outside mainland UK, including Scottish Highlands, additional charges will apply.
Service and Support
Our headquarters in Nottinghamshire houses a customer-focused team ready to provide the best solutions. We ensure timely responses and effective after-sales service, reinforcing our commitment to quality and customer satisfaction.
Conclusion
We aim to ensure that your tools and machinery perform reliably. Should any issues arise, our comprehensive warranty policy and dedicated service team are here to support you every step of the way. For any warranty-related inquiries, do not hesitate to contact us via email at sales@ukhs.tv or call us on 0330 123 0001* and select Option 3.
*calls to 0330 123 0001 are charged at your local geographical rate and this number will be included in any discount/free call package as part of your mobile/landline contract.
