Tools To Go

We’re sorry to hear you’re having trouble. Please review the following:

• Code Entry: Some promotional codes include a mix of numbers and letters that can be easily confused. If you’ve received your code via email, try copying and pasting it directly rather than typing it out.
• Expiry Date: Ensure the code hasn’t expired by checking the offer’s validity date in the terms and conditions.
• Eligible Items: The items in your order might not be included in the promotion, or the code may not be usable alongside other discounts. Please refer to the offer’s terms and conditions for details.
  
  If you’re still unable to use your code, please get in touch with our customer service team at 0330 123 0001 (Option 1).

We do not offer price matching. We regularly review our products to ensure we provide the most competitive pricing both in-store and online. Please note that prices in-store and on our website may vary due to exclusive promotions available either online or in-store at different times.

Yes, Blue Light card holders can enjoy up to a 10% discount, applicable in-store only. Please be aware that this discount can only be applied to full-priced items. Unfortunately, items on sale, part of other promotions, or reduced in price are not eligible for this discount.

We work with several courier partners, including:

• Royal Mail
• Yodel
• DHL UK (formerly UK Mail)
• FedEx (formerly TNT)
• Palletways (for pallet deliveries)

The choice of courier depends on the delivery address, as well as the size and weight of the items you have ordered.

After your order has been dispatched, you will receive an email containing your delivery details, including the courier used, the tracking number, and a link to track your delivery and make any necessary amendments or requests. If you need additional assistance tracking your order, please contact us at 0330 123 0001 (Option 2).